Interested in becoming a Premier Field Engineer for Microsoft?
The Premier Field Engineering team for Dynamics is now hiring! Contact us at PFEDynamics@microsoft.com.
PREMIER FIELD
ENGINEER - Dynamics ERP
Click HERE to apply online!
Job
Category: Customer
Service & Support
Location:
United
States, United States - Non Location Specific
Job
ID: 75826944423
Product:
Dynamics –
ERP
Division:
Services &
Support
Travel Required: 50%
Does working in a team-oriented environment inspire you? Are you passionate about
solving complex situations and improving Microsoft Dynamics AX customer health?
Are you looking to be in a group that is moving from success to significance by
providing proactive services to customers and Partners? If so, the Premier Field
Engineering team wants you to join their team as a Dynamics AX Premier Field
Engineer.
The ‘Transactional’ Premier Field Engineer role focuses on
delivering proactive services and reactive services that make a difference in
customer and Partner organizations. Proactive engagements are value-added
services delivered to customer to help reduce risk and/or improve the
performance of their application, and reactive support delivers onsite expertise
to compliment a reactive support incident. This role will require you to
accumulate, maintain, and demonstrate technical knowledge of Microsoft Dynamics
AX and related Microsoft products. You will apply this knowledge to each
customer through proactive and preventative work to promote organizational
health and reduce risk at their site. This role requires the ability to
acknowledge opportunities and solve real world customer business problems by
leveraging Microsoft Business Solutions Applications and technologies. Strong
product knowledge of Microsoft Dynamics AX is required; communication and
customer relations skills are needed to complement product and technical
knowledge.
Goal: To improve customer health for mid-market and
enterprise Microsoft Dynamics AX implementations.
Responsibilities:
Primary responsibilities include providing on-site or remote technical support
solutions for customer service delivery and availability, while ensuring
satisfaction with Microsoft software. The successful candidate will be capable
of providing field technical support and proactive service presence for groups
in the Microsoft Services organization, including but not limited to Premier and
Professional Support, Microsoft Consulting Services, and escalation engineers.
The Premier Field Engineer acts as the primary onsite technical contact,
providing customer visibility, advanced technical troubleshooting support and
problem resolution for corporate customers, including issues escalated to the
highest levels of management. The candidate will provide technical support
including product technical training onsite, as well as via telephone, and
electronic media. Candidate must be able to manage hot issues by setting
customer expectations, devising and implementing action plans, being available
24x7 and professionally communicating to all parties involved.
Overnight travel is required. Travel requirements vary regionally and could be as much as
40-70%. Candidates must possess current passport or be able to obtain passport
within 90 days of hire. They must be available for travel dispatch 24x7x365.
Qualifications: 4 year technical degree or equivalent work experience, 5+
years of customer experience. Ideal candidate must have 2+ years of experience
with the Microsoft Dynamics AX product. MCSE strongly preferred, but not
required at hire. Evidence of development skills, particularly in Dynamics AX,
is a plus. The candidate will be asked to demonstrate knowledge of Windows and
SQL Server technologies and is expected to become an expert in the performance
of the Dynamics AX application. Microsoft Certified Business Management
Solutions Professional - Installation and Configuration for Microsoft Dynamics
AX 2009 certification preferred but not required at hire. Candidate must possess
the ability to communicate effectively with customer managers and executives on
technical and business issues. Strong organization, communication, problem
solving, time management, and negotiation skills are required.
Interested in learning more about Customer Service & Support? Follow us on Twitter
@MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and
Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more
about Premier Field Engineers and their work at the CSS blog and at the
Microsoft PFE Facebook page, found under "Premier Field Engineers at
Microsoft".
SS:CS
PFE
The Premier Field Engineering team for Dynamics is now hiring! Contact us at PFEDynamics@microsoft.com.
PREMIER FIELD
ENGINEER - Dynamics ERP
Click HERE to apply online!
Job
Category: Customer
Service & Support
Location:
United
States, United States - Non Location Specific
Job
ID: 75826944423
Product:
Dynamics –
ERP
Division:
Services &
Support
Travel Required: 50%
Does working in a team-oriented environment inspire you? Are you passionate about
solving complex situations and improving Microsoft Dynamics AX customer health?
Are you looking to be in a group that is moving from success to significance by
providing proactive services to customers and Partners? If so, the Premier Field
Engineering team wants you to join their team as a Dynamics AX Premier Field
Engineer.
The ‘Transactional’ Premier Field Engineer role focuses on
delivering proactive services and reactive services that make a difference in
customer and Partner organizations. Proactive engagements are value-added
services delivered to customer to help reduce risk and/or improve the
performance of their application, and reactive support delivers onsite expertise
to compliment a reactive support incident. This role will require you to
accumulate, maintain, and demonstrate technical knowledge of Microsoft Dynamics
AX and related Microsoft products. You will apply this knowledge to each
customer through proactive and preventative work to promote organizational
health and reduce risk at their site. This role requires the ability to
acknowledge opportunities and solve real world customer business problems by
leveraging Microsoft Business Solutions Applications and technologies. Strong
product knowledge of Microsoft Dynamics AX is required; communication and
customer relations skills are needed to complement product and technical
knowledge.
Goal: To improve customer health for mid-market and
enterprise Microsoft Dynamics AX implementations.
Responsibilities:
Primary responsibilities include providing on-site or remote technical support
solutions for customer service delivery and availability, while ensuring
satisfaction with Microsoft software. The successful candidate will be capable
of providing field technical support and proactive service presence for groups
in the Microsoft Services organization, including but not limited to Premier and
Professional Support, Microsoft Consulting Services, and escalation engineers.
The Premier Field Engineer acts as the primary onsite technical contact,
providing customer visibility, advanced technical troubleshooting support and
problem resolution for corporate customers, including issues escalated to the
highest levels of management. The candidate will provide technical support
including product technical training onsite, as well as via telephone, and
electronic media. Candidate must be able to manage hot issues by setting
customer expectations, devising and implementing action plans, being available
24x7 and professionally communicating to all parties involved.
Overnight travel is required. Travel requirements vary regionally and could be as much as
40-70%. Candidates must possess current passport or be able to obtain passport
within 90 days of hire. They must be available for travel dispatch 24x7x365.
Qualifications: 4 year technical degree or equivalent work experience, 5+
years of customer experience. Ideal candidate must have 2+ years of experience
with the Microsoft Dynamics AX product. MCSE strongly preferred, but not
required at hire. Evidence of development skills, particularly in Dynamics AX,
is a plus. The candidate will be asked to demonstrate knowledge of Windows and
SQL Server technologies and is expected to become an expert in the performance
of the Dynamics AX application. Microsoft Certified Business Management
Solutions Professional - Installation and Configuration for Microsoft Dynamics
AX 2009 certification preferred but not required at hire. Candidate must possess
the ability to communicate effectively with customer managers and executives on
technical and business issues. Strong organization, communication, problem
solving, time management, and negotiation skills are required.
Interested in learning more about Customer Service & Support? Follow us on Twitter
@MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and
Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more
about Premier Field Engineers and their work at the CSS blog and at the
Microsoft PFE Facebook page, found under "Premier Field Engineers at
Microsoft".
SS:CS
PFE